Vehicles & stockWHAT IS THE DIFFERENCE BETWEEN FOB, CIF AND C&F (CFR) PRICES?
CAN I ASK FOR VEHICLES NOT LISTED IN YOUR STOCK?
WHAT DOES "RESERVED" MEAN?
CAN I SEE THE VEHICLES PHYSICALLY?
DO YOU PROVIDE SPARE KEYS?
WHY DO SOME STOCKS DON'T HAVE PICTURES?
PaymentWHAT IS A PROFORMA INVOICE?
WHAT FORM OF PAYMENT DO YOU ACCEPT?
HOW SOON SHOULD I MAKE A PAYMENT FOR THE VEHICLE I RESERVED?
WHAT CURRENCIES DO YOU ACCEPT?
CAN I CANCEL AN ORDER AFTER IT HAS BEEN SHIPPED?
HOW LONG DOES IT TAKE FOR AA JAPAN TO RECEIVE MY PAYMENT?
WHO WILL PAY THE BANK TRANSFER FEES?
ShippingWHAT INFORMATION ARE NEEDED TO START THE SHIPPING PROCESS?
ARE PRE-EXPORT INSPECTIONS REQUIRED?
HOW LONG DOES IT TAKES FOR THE SHIPPING VESSEL TO REACH THE PORT OF DISCHARGE?
HOW CAN I GET INFORMATION REGARDING MY SHIPPING?
IS THERE ANY POSSIBILITY THAT THE SHIPPING SCHEDULE WILL CHANGE?
WHY IS THE SHIPPING VESSEL'S ETA BLANK?
DocumentsWHAT IS THE DHL DELIVERY ADDRESS?
WHAT ARE THE CONSIGNEE AND THE NOTIFY PARTY?
WHAT DOCUMENTS WILL I RECEIVE FROM AA JAPAN?
CAN I VERIFY DOCUMENTS BEFORE YOU SEND THEM?
General InformationOur office is open from Monday to Friday, 9:00 AM - 6:00 PM (Japan time) We are closed on following days
- Golden Week (Japanese Holiday between April and May)
- Summer Holiday (Mid-August)
- New Year’s Holiday (End of December, beginning of January)
Business languagesAA Japan Team welcomes you in
English Russian Sinhala Tamil Burmese Uzbek Spanish
To find accurate information concerning import regulations in your country, please inquire with your country’s relevant government authorities.
We strongly recommend that you research what documents you will need to import a vehicle in your country before beginning any buying procedure with AA Japan.
If you would like to know more about the vocabulary used in vehicle importation, please consult our glossary