We have pursued alleged attempts to send fake emails to our clients by some unknown personals.
By replying to this type of email, you may run the risk of money transfer fraud, phishing and other scams. Your ID numbers, passwords and other important personal information may be stolen.
Only emails from aajapancars.com are legitimate and we do not hold any responsibility over emails sent from any other email servers.
please be vigilant when you receive suspicious emails and let us know by sending an email to info@aajapancars.com

English: +81-36-635-9342
Japanese: +81-45-594-0507

Privacy Notice

AA Japan (PVT) LTD. is committed to protect your privacy and takes its responsibilities to secure customer information seriously. This policy informs how we use customer information and how we protect your privacy.

Use of Customer Information

We require certain information to allow us to process your vehicle. Al Ain Japan Pvt Ltd (also known as AA Japan), from here on referred to as AA Japan, collects the details provided by you, together with the information we learn about you from your use of our service and your visits to our web site and other sites accessible from them. We also collect information about the transactions you undertake including details of payments.

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback.

We will use your information to provide and personalize our service to you. We will also use your contact details to communicate with you. We may contact you by email, telephone (including SMS), third party messaging app, fax or post. Confirmation emails you may receive from us (which may include details of car bookings or other services booked through our websites) may include marketing material which we may feel will be of interest to you.

If you have subscribed to AA Japan newsletter or stock updates, AA Japan will send you emails related to company news, stock update and any other information that AA Japan deems may be of interest to you. You can opt-out of receiving e-mail updates at any time by going to your account page.

Your data may be used in part or as a whole for the following purposes: accounting, billing and audit, administrative and legal purposes, statistical and marketing analysis, systems testing, maintenance and development, customer surveys, customer relations and to help us in any future dealings with you, for example by identifying your requirements and preferences.
Once you have registered into AA Japan (PVT) LTD, you will be provided with access to a "My Profile" page that allows you to customize our commercial communications to your preferences.

We also like to hear your feedback to help us improve our service. We may contact you by post, e-mail, telephone, fax or chat, using third party apps, to seek your opinion.

We may also use and analyze the information that we collect so that we can administer, support, improve and develop our business. The information that you provide to us will be held in our systems which are in our premises or those of an appointed third party.

We may also allow access to your information by other third parties who act for us for the purposes set out in this policy or for other purposes. It is possible that your data may be processed outside of Japan.

Site tracking

We use tracking software to monitor customer traffic patterns and site usage to help us develop the design and layout of the site to better meet the needs of visitors to aajapancars.com. This software does not enable us to capture any personally identifying information.

Customer Data Security and Confidentiality

When you book a vehicle or enter personally identifying information, your details are transmitted across the internet securely using high-grade encryption (128 bit). Furthermore, we follow strict security procedures in the storage and disclosure of information you have given us, to prevent unauthorized access. Our security procedures mean that we may request proof of identity before we are able to disclose sensitive information to you.
In the circumstances set out in this policy where AA Japan passes your information to a third party, we will ensure that the security measures that such party has in place in relation to the processing of your data are at least as stringent as those employed by AA Japan.

This does not apply where we are required by law to pass your information to a third party. We will retain your information for a reasonable period or as long as the law requires.


Cookies are small pieces of information that are stored by your browser on your computer's hard drive. They enable AA Japan to provide features such as remembering aspects of your last vehicle search to make further searches faster.
Cookies can be deleted from your hard drive if you wish. Most web browsers automatically accept cookies, but you can change your browser settings to prevent that. Even without a cookie you can use most of the features on the web site. Our cookies do not contain any personally identifying information.

Cookies are also used in email messages you have agreed to receive and at our website to help us measure the effectiveness of our advertising and how visitors use our site.
If you click on a link in the e-mail, we may set a cookie on your browser. When you visit AA Japan as a result of clicking on a link, we are able to better understand how you interact with the pages of our website through the combination of the cookie and pixels set on the pages of our website.
This enables us to learn what interested you in our emails and what did not, and what interests you about our website and what does not. We can then try to send you more interesting information in the future. Please note that this information is for our use only – we do not disclose or share this information with any third parties. If you do not wish this to happen, you can change the cookie settings in your browser.

Disclosure to third parties

Your information, whether gathered as a subscribed member of aajapancars.com or as visitor of any of our affiliated websites (app.aajauction.com and aajapan.co.jp) and their subdomains, is not for sale, transfer, exchange, or giveaway to third parties that are not partnered with us.

AA Japan may pass on your information to third party partners. We, or our partners, may send you details of other products which we think may be of interest to you.
From time to time, we make certain third party offers available through our site. It is up to you to accept or ignore such offers. If you choose to accept any offer, we will disclose your contact and billing information to the third party who made the offer available to you.

For your convenience and information, aajapancars.com provides links to other websites. AA Japan would like to make you aware that these sites may have different security and privacy policies and that we have no control over and take no responsibility for any information contained in these sites.

Your consent

Using the AA Japan web site, you consent to the collection and use of this information by AA Japan in the ways described above. If you have any further questions about our Privacy Policy or its implementation, please contact our customer service department.

If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and in what circumstances we disclose it.